Emails the platform sends

Oclavex sends a fixed set of transactional emails on your behalf. Use this table to answer “did the customer get a mail for that?” — there is nothing to configure per message; the platform sends them when the trigger fires.

Trigger	Recipient	Purpose
Account confirmation — a user registers, requests a resend, or changes their email	The account address	Confirm the address belongs to them
Account activated — an administrator approves a pending account	The account address	The account is ready to sign in
Password reset	The account address	Reset link; an administrator’s invite arrives as this same email
Signup verification — onboarding sign-up	The sign-up address	Verify the address before the account is created
Tenant created — onboarding completes	The account address	Your environment is ready — the email includes its URL
Entitlement activated	The customer contact	The grant is live
Entitlement expiring	The customer contact	Warning before expiry — weekly from 30 days before, daily in the final week
Trial expiring	The customer contact	Warning before a trial ends
Activation identity verification — an activation requires it	The activating user	The verification link that completes activation
Activation code ready	The customer contact	The code to redeem
Plan change received	The requester	The request was captured and is awaiting review
Plan change decision	The requester	Approved or rejected, with the reviewer’s note
Usage-limit notification — a quota threshold is reached	The customer contact	Usage crossed a plan threshold
Feedback reviewed — an administrator decides on in-app feedback	The person who sent the feedback	The decision on their report

Recipients fall into three groups: the customer contact on the entitlement’s organization, the requester of a specific action — which includes the end user who sent feedback — and the account address of the user themselves.